Education

Comptia A+ Desktop Level Technician @ Computeach

Cisco Endpoint Security 2024

Experience

IT Heldpesk Analyst 2023-2024 Cantium

IT Helpdesk Analyst 2021-2023 Nuffield

Assisted with Helpdesk Enquiries over the phone regarding problems with Speed of laptops, computers, storage issues.
Problems with printers local and network, Installing programs, helping with existing tickets, helping with applications.
Dealing with password resets, and unlocking accounts
Whilst at Nuffield and at Cantium I used Servicenow
I can developed web applications using HTML, CSS, and JavaScript.
My soft skills are, I have really good communication skills, and listened to customers at different contact centres.

Skills